Keep in Touch with Us
Please feel free to email us at anytime for questions, comments or suggestions. We will return all email withing 24 hours.
Chat (G+ Hangouts)
We use Google Hangouts to collaborate and chat with clients long distance on a variety of projects.
Send an Email
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Common Queries and Questions
1. Do you provide scaling rates?
All our rates can scale depending on project size and complexity. We sit down with our clients and try to find the best financial fit for their project.
2. What is your refund policy?
We only provide refunds on web hosting (less than 30 days), and domains (less than 15 days). All other services are billed at normal rates per contractual agreements.
3. What payment methods do you accept?
We accept, Cash, Credit Card (through PayPal), and Interact payments online.
4. Do you offer consulting services?
We offer both production consultation and creative consultation services for all our project. Initial consult is free (1 hour).
5. What support options are available?
Production support agreements vary from project to project. Web development support is based on package ordered.
6. What additional services are available?
We do offer out of scope services depending on what is required. We offer basic IT services, system modification, Computer services and more out of scope services for a cost.
Got Billing and Payment Questions?
Email Us for Questions Involving Payments, Billing, and Membership.
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Tachyon Production Studios